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Refund policy

Return and Refund Policy

At Salpi Partners S.L., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we provide a clear and transparent return and refund policy.

1. Right of Withdrawal / Return Period You have 14 calendar days from the date of receiving your order to request a return (right of withdrawal).

2. Return Conditions For us to accept your return, the items must:

  • Be in their original condition, unworn, unwashed, and with all original tags attached.

  • Show no stains, odors, signs of wear, damage, or alterations.

  • Be returned in their original packaging or equivalent, well-protected for transport.

Important: We reserve the right to refuse returns that do not meet these conditions or, where applicable, apply a depreciation deduction to the refund amount if the product has been handled beyond what is necessary to establish its nature/condition.

3. Non-Eligible Items (Exceptions) For hygiene reasons or due to their nature, the following items cannot be returned unless defective:

  • Underwear and intimate apparel.

  • Swimwear if the hygiene seal has been removed or shows signs of use.

  • Personalized products or items made to customer specifications (if applicable).

  • Gift cards, which are non-refundable and cannot be redeemed for cash.

4. How to Request a Return (RMA)

  1. Email us at info@salpi.es specifying: order number, item(s), and reason for return.

  2. We will provide you with a return confirmation number (RMA) and shipping instructions.

  3. Pack the item securely and send it to the indicated address.

Returns sent without prior authorization (RMA) will not be accepted.

5. Return Costs The cost of return shipping is borne by the customer, unless the item is defective or there was an error attributable to Salpi Partners S.L. In case of a return due to a defect or error, we will provide instructions and cover all reasonable return costs.

6. Customs, Duties, and Import Taxes For international orders or where customs regulations apply, any duties, import taxes, customs clearance fees, and related expenses are the sole responsibility of the customer. Salpi Partners S.L. is not responsible for these charges.

If the customer refuses to pay customs duties or the package is retained/returned for reasons beyond the control of Salpi Partners S.L., a refund will only be processed once the package is returned and received by us, deducting:

  • Original shipping costs (if applicable).

  • Return shipping costs charged by the carrier.

  • Any additional charges associated with the return of the package.

7. Refunds Once we receive the returned items and verify that they meet the return conditions, we will process your refund within a maximum of 14 calendar days.

  • Refunds will be issued using the same payment method used for the initial purchase.

  • In case of withdrawal, the full amount of the items will be refunded, along with standard outbound shipping fees (if applicable). Premium/express shipping fees or extras voluntarily chosen will not be refunded, unless required by law.

8. Exchanges (Size / Model)

  • Free exchanges up to 30 days: You can request a size exchange within 30 calendar days from receiving your order, subject to stock availability. If the requested size is out of stock, you may choose another available size/model or request a return as outlined in section 1.

  • First exchange: Free of charge (no shipping cost).

  • Subsequent exchanges (same order): Return shipping fees will apply.

  • Exchanges for a different model or color: Subject to availability and prior confirmation by our team.

To request an exchange, contact info@salpi.es with your order number and the size you need. We will confirm availability and next steps.

9. Defective or Incorrect Items If you receive a defective or incorrect item, please contact info@salpi.es as soon as possible. We will guide you through the process and:

  • Cover the return shipping costs.

  • Send you the correct item or process a full refund, according to your preference and availability.

10. Contact Us If you have any questions regarding this policy, please reach out to us at info@salpi.es.

Last updated: August 3, 2026