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Shipping policy

Shipping Policy (English)

At Salpi S.L., we strive to deliver your orders quickly and securely. This Shipping Policy outlines the details of our shipping services, including delivery times, costs, and destinations.

1. Shipping Zones We ship to the following destinations:

  • Spain: Mainland Spain, Balearic Islands, and Canary Islands.

  • European Union: Portugal, Germany, Netherlands, Luxembourg, Italy, Belgium, France, Poland, Sweden, Ireland, Finland, Denmark, Slovakia, Slovenia, Estonia, Romania, Latvia, Lithuania, Cyprus, Croatia, Bulgaria, and Greece.

  • North America: United States and Canada.

  • Latin America: Mexico, Argentina, Brazil, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Chile, Colombia, and Ecuador.

2. Delivery Times Estimated delivery times are as follows:

  • Mainland Spain: 2 to 5 business days.

  • Balearic and Canary Islands: 3 to 7 business days.

  • European Union: 5 to 10 business days.

  • International Shipments (North America & Latin America): 7 to 15 business days.

These timeframes are estimates and may vary depending on product availability and destination. We will make every effort to meet these shipping times, but we are not responsible for delays caused by circumstances beyond our control, such as customs procedures, strikes, adverse weather conditions, or logistics issues.

3. Shipping Costs Shipping costs are calculated automatically during the checkout process and added to the total order price. Shipping costs may vary depending on the destination and package weight.

Customs and Taxes: For shipments to countries or territories subject to customs processing and controls (such as the Canary Islands, the United States, Canada, or Latin America), any duties, local taxes, or customs clearance fees incurred at destination will be the sole responsibility of the customer. Salpi S.L. is not responsible for these additional charges or for any delays resulting from customs clearance procedures.

4. Order Tracking Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor your shipment status on the carrier's website.

5. Delivery Orders will be delivered to the shipping address provided during the checkout process. Please ensure you provide a complete and accurate address to avoid delays or delivery issues. If you are unavailable at the time of delivery, the carrier will leave a notice so you can pick up your package or arrange a re-delivery.

6. Delivery Incidents If your package arrives damaged or you do not receive your order within the estimated timeframe, please contact our customer service team as soon as possible. We will investigate the issue and do everything possible to resolve it satisfactorily.

7. Changes to the Shipping Policy We reserve the right to modify this Shipping Policy at any time without prior notice. Any changes will be published on the Site and will take effect immediately upon publication.

Last updated: August 3, 2026